Before visiting the constituency office, it is always best to call ahead and make an appointment to ensure a staff member is available to assist you in a timely manner. Staff are not always available to answer the telephone when you call. If no one is available to take your call immediately, please leave your name, postal code, telephone number, along with a brief message regarding the reason for your call. Every effort is made to return calls concerning individual difficulties with federal departments with one business day.
*NOTE* The constituency office may be able to provide referrals to community resources to assist you, but CANNOT assist directly with matters that are before a court of law, or an appeal board As your Member of Parliament, Irene and her team are working hard to serve the people of London–Fanshawe. The Constituency Office team is available to help residents navigate through and resolve issues with federal government departments, programs and services, including:
- Income Tax and Canada Revenue Agency Issues
- Canada Pension
- Employment Insurance
- Canadians Travelling Abroad
- Citizenship & Immigration
- Canada Student Loans
- Parliament, the Prime Minister, and Elections
- Special Request Anniversary Greetings
- Community Resources and Links
The Constituency Office team is also here to support community initiatives, and arrange special messages for occasions such as birthdays and anniversaries. Most importantly, our team will work diligently to ensure people in our community have a strong voice in Ottawa. If you are travelling to Ottawa and would like to see your Member of Parliament in action, please contact our office at the House of Commons.
Government of Canada Programs and Services
If you are interested in looking up information on government programs and services, information can be found by dialing a toll-free information line at 1-800 O-Canada (1-800-622-6232) TTY: 1-800-926-9105, clicking servicecanada.ca , or visiting a Service Canada Centre. Please check their website or call 1-800-O-Canada for a list of service centres near you.
Information on Parliament can be found at the Parliamentary website .
Please visit the Canada Revenue website for general information.
Most Canada Revenue forms and tax credit applications are available online at: CRA Forms and Publications
Did you miss the income tax filing deadline? Irene's office offers a volunteer income tax preparation drop off service between the end of April and the beginning of August. Bring us your tax information, and one of our CRA trained volunteers will complete and provide free filing of your taxes for you if your income is below $25,000 for an individual, or $35,000 for a couple (add $2000 to this amount for each dependent child). MISSING THE TAX DEADLINE CAN HAVE SERIOUS CONSEQUENCES . If you miss the tax deadline benefits to which you may be entitled, such as the Child Tax Benefit or GST Rebate, will be suspended. If you file late, Irene's office can assist you in filing your taxes, but cannot expedite the reinstatement of these benefits.
*NOTE* If you have other government debt, such as OSAP or Canada Student Loans arrears or EI overpayments, any refunds or benefits to which you may be otherwise entitled can be withheld and applied to those debts under Canadian law. Irene's office may be able to assist you in negotiating only a partial withholding of funds in cases where significant financial hardship can be demonstrated, but cannot eliminate your debt or suspend the withholding entirely.
If you have other tax issues, such as Child Tax Benefit or Disability Tax Credit issues, contact the office for assistance
Canada Pension Plan (CPP)
Please visit sections of the Social Development Canada website for detailed information about the Canada Pension Plan (CPP).
For information about general retirement benefits, please go to the CPP general benefits section .
For information about CPP Disability eligibility and benefits, please go to the CPP Disability section .
Old Age Security Program (OAS)
The Old Age Security (OAS) program, the cornerstone of Canada’s retirement income system, provides you with a modest pension at age 65 if you have lived in Canada for at least 10 years. If you are a low-income earner, you may be eligible for other benefits as early as age 60.
For detailed OAS information, please visit Human Resources and Skills Development Canada’s OAS website .
EI (Employment Insurance) provides temporary financial assistance for unemployed Canadians while they look for work or upgrade their skills. Canadians who are sick, pregnant or caring for a newborn or adopted child, as well as those who must care for a family member who is seriously ill with a signficant risk of death, may also be assisted by EI.
Human Resources and Skills Development Canada (HRSDC) is responsible for providing all Canadians with the tools they need to thrive and prosper in an inclusive labor market. Please visit HRSDC's EI website .
At the Service Canada website , you’ll find Canadian employment opportunities, how to post a job as an employer, information about hiring foreign workers, program and funding opportunities, and work search tools and tips.
You may also complete your EI reports online by going to: Online EI Reporting .
If you are experiencing unusually long delays or difficulties in filing your EI claim, contact Irene's office for assistance.
*NOTE* If you are filing an appeal on an EI claim decision, Irene's team would be happy to refer you to a community agency that can assist in preparing your appeal, but the office cannot assist with the preparation of, nor intervene in, the appeal process.
It is important to be prepared and to expect the unexpected while abroad. By preparing carefully in advance, you can prevent serious and costly problems for you and your family. REMEMBER your passport is the only proof of your Canadian citizenship and identity that is accepted in all countries. You and all family members should have a valid passport if you plan to travel outside Canada. Permission to enter another country is the sole prerogative of that country. Verify in advance whether your destination country or countries require a visa for entry, and apply well in advance.
In the event of an EMERGENCY abroad, the Department of Foreign Affairs Emergency Operations Centre is open 24 hours a day, seven days a week. It offers assistance in case of an emergency situation abroad. From outside Canada you can reach the emergency centre by calling: 613-996-8885 (call collect where available)
For more information visit: www.voyage.gc.ca
Citizenship and Immigration Canada (CIC) is Canada’s official source of citizenship and immigration information. For information about immigrating to Canada and visas for work, study and visiting, please visit the CIC website .
Citizenship and Immigration Canada recieves tens of thousands of applications every year. Application processing times vary greatly depending on application class and location. We encourage constituents to consult current processing times before seeking an update on an application. Visit: Application Processing Times for information on estimated wait times.
*NOTE* Irene's office cannot speed up the processing of an immigration application, nor obtain special updates on immigration files which are within normal processing times and standards. Constituents who have sponsored or made an immigration application can obtain their own status updates by utilizing the CIC Online Service at: Client Application Status , or by calling the national CIC Call Centre Service at: 1-888-242?2100
For information about Canadian Visa & Immigration Offices abroad, visit: Canadian Visa Offices
If you are experiencing problems with your immigration application, or if the application has exceeded the posted processing times, please contact Irene's office for assistance.
If you have lost your citizenship card, your permanent resident card, or need to renew your permanent resident card under urgent need, Irene's office can help. If you need this identification for urgent travel purposes, please contact our office prior to making flight arrangements.
Where do I find information about Parliament?
Please visit the Parliament of Canada website at http://www.parl.gc.ca /, which is managed jointly by the parliamentary institutions – the Senate and the House of Commons – and the Library of Parliament.
Here you’ll find information on current parliamentarians and what’s going on in the House, Senate and parliamentary committees. There are also useful links to many related areas of interest.
How do I contact the Prime Minister?
To go the Office of the Prime Minister, please visit the PMO website at http://www.pm.gc.ca /.
Am I registered to vote?
Please visit the Elections Canada Voter Registration Site on the Elections Canada website at ElectionsCanada.ca to verify your voter status.
This site contains the National Register of Electors, a database containing basic information – name, gender, date of birth and address — of Canadians who are qualified to vote. It is used to produce voter lists when an election is called.
The site also contains useful information about voter demographics, political parties, electoral law and policy and much more.
How do I arrange for birthday or anniversary greetings from the Queen?
If you are interested in commemorating a special birthday or anniversary, my office can help.
Just give us six weeks notice and we will send a certificate recognizing birthdays and anniversaries of friends and family. For a message from the Queen, please give us eight weeks notice.
Birthdays (please send proof of birth):
Any birthday: message from the Member of Parliament
65th and over: message from the Prime Minister
90th and over: message from the Governor General
100th and every 5th year thereafter: message from Her Majesty the Queen
Wedding Anniversaries (please send copy of marriage certificate):
Any anniversary: message from the Member of Parliament
25th and over: message from the Prime Minister
50th and over: message from Governor General
60th and every 5th year thereafter: message from Her Majesty the Queen