Cuts to frontline public servants impacting Londoners:
September 17th, 2012 - 10:27pm
Ms. Irene Mathyssen (London—Fanshawe, NDP): Mr. Speaker, welcome back to the chair. Unfortunately, while this is a new session, we have the same old problems created by the government.
Because of Conservative cuts to frontline service workers, we see an ever-increasing denial of help for Canadians. Call centres just are not doing the job.
Connie Walker tried for two months to help her learning disabled brother attain his benefit statement and access code, only to find out that the option to speak with an operator had been removed due to the high volume of calls. Daniel does not have a computer, was hampered by a broken ankle and had had no income since June 22. The telephone was his only option.
The same situation applies to GIS. Last week alone my office helped six seniors with GIS problems. Omar had been trying for three weeks to change his address with CIC, but could not get through to anyone.
What I would like to get through to the government is the unspeakable harm it has caused to the people it refuses to serve.